Which of the Following Observations Is Not True of Services

question 32

Multiple Choice

Which of the following observations is not true of services?

• A)They can be thought of as intangibles.
• B)Intangibles can rarely be experienced in advance of the sale.
• C)They can be tested even before purchase.
• D)Almost all businesses are engaged in service to some extent.

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Definitions:

Relapse

A return to a previous state of disease or negative behavior after a period of improvement or recovery.

SMART Principle

A framework for setting goals that are Specific, Measurable, Achievable, Relevant, and Time-bound, often used in project management and personal development.

Self-Efficacy

The belief in one's ability to succeed in specific situations or accomplish a task.

Negative Outlook

A pessimistic attitude or perspective towards events or situations, expecting the worst outcome.