Seventy-Five Percent of Calls Arriving at a Help Line Can

question 36

Essay

Seventy-five percent of calls arriving at a help line can be handled by the person who answers the phone, but the remaining 25% of them will need to be referred to someone else. Assume that every call requires one minute of attention by the person who answers the phone (either to answer the question or to figure out how the referral should be handled). Calls that are referred need an additional amount of time, as given in the table below.
Callers are served on a first come, first served basis, and are put on hold until the line is free. Use the random numbers to simulate what happens to 10 callers. (Use the random numbers in order - from left to right, first row first - as you need them.) What percentage of your callers needs to be referred? Of those who had to be referred, what is the average referral time?

Analyze immigration experiences to North America, with a focus on the United States and Canada, from the perspective of a newcomer.

Differentiate between discrimination and prejudice, and examine the possibility of their coexistence.

Compare and contrast psychological theories of prejudice and discrimination.

Examine the three approaches of conflict theory to racial and ethnic prejudice and discrimination.

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Definitions:

Apraxia

A neurological disorder characterized by the loss of the ability to execute or carry out learned purposeful movements, despite having the desire and physical ability to perform the movements.

Agnosia

A neurological disorder characterized by the inability to recognize and process sensory information, typically despite normal sensory function.

Aphasia

A neurological condition characterized by the impairment of language abilities, affecting speaking, understanding, reading, and writing, often due to brain damage.

Occipital Cortex

The region of the cerebral cortex at the back of the brain, primarily involved in processing visual information.