Kevin Johnson Sits at a Customer Hotline Phone at Microsoft

question 238

Multiple Choice

Kevin Johnson sits at a customer hotline phone at Microsoft and answers calls from customers who just purchased new Microsoft products. He would be what type of sales employee?

• A) Inside order-taker
• B) Missionary salesperson
• C) Technical salesperson
• D) Trade salesperson
• E) Order-taking salesperson

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Definitions:

Margin

Net operating income divided by sales.

Contribution Margin Ratio

The percentage of each sale that contributes to covering fixed costs, calculated as contribution margin divided by sales revenue.

Fixed Expenses

Expenditures that stay unchanged despite differences in the volume of production or sales, covering items like rental fees, payroll, and coverage costs.

Sales

The exchange of goods or services for money, quantifying the performance and profitability of a business.