Ford Recently Hired Twenty Employees to Work in Various Departments

question 76

Multiple Choice

Ford recently hired twenty employees to work in various departments of the company. On the first day, all twenty had the same orientation and attended the same training and development sessions. They were most likely engaged in what form of training?

• A) Classroom teaching and lectures
• B) Role playing
• C) Conference and seminars
• D) On-the-job methods
• E) Simulations

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Definitions:

Consultative Selling

A sales approach emphasizing the identification and addressing of customer needs and problems, establishing a consultative relationship rather than making a direct sale.

Key Account Management

The practice of using team selling to focus on important customers so as to build mutually beneficial, long-term, cooperative relationships.

Technical Personnel

denotes individuals who possess specialized skills, knowledge, and expertise in technological areas.

Sales Commission

A form of compensation awarded to sales employees based on the sales they generate.