There Are Instances in Which It May Not Be Clear

question 1

True/False

There are instances in which it may not be clear who is the victim and who is the offender.

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Definitions:

Service Shops

Businesses that provide intangible products, such as maintenance or repair services, to their customers.

Travel Agencies

Companies that provide travel and tourism-related services to the public, such as booking airline tickets, hotels, and tours.

Downstream Costs

Expenses incurred after the production process, including distribution, marketing, and customer service costs.

Customer Support

A service provided by a company to assist its customers in making cost-effective and correct use of a product, including assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.