A Woman Goes to a Public Service Agency Because of a Problem

question 17

Multiple Choice

A woman goes to a public service agency because of a problem with her employment insurance payment.She is especially concerned because her rent is due in a week.What should she NOT expect from the bureaucracy?

• A) for her file to be bumped ahead in line due to her extenuating circumstances
• B) to be treated fairly and equally
• C) to be given the right to speak with an ombudsman if she is treated unfairly
• D) for her file to be dealt with in an orderly, standardized way

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