Online Firms Like Amazon

question 140

Multiple Choice

Online firms like Amazon.com that take a B2C model approach

• A) emphasize a consumer focus.
• B) try to build long-term relationships with their customers.
• C) try to understand how customers behave online.
• D) are focused on individual buyers.
• E) incorporate all of the above.

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Definitions:

Constructive Resistance

A form of opposition or protest that aims to bring about positive change through non-destructive methods.

Dysfunctional Resistance

Opposition or pushback that is harmful to organizational change efforts, often stemming from fear, misunderstanding, or lack of trust.

Performance Ratings

Assessments or evaluations of an employee's job performance over a specific period, typically based on predefined criteria and used for feedback or developmental purposes.

Identification

The process of recognizing or establishing the identity of a person or thing.