As Shelly Jones, Manager of Sears, Hands Out Customer Questionnaires

question 21

Multiple Choice

As Shelly Jones, manager of Sears, hands out customer questionnaires to get a better idea of customers' needs as well as their concerns, she is exercising which facet of total quality management (TQM) ?

• A) employee participation in improving the quality of work
• B) customer satisfaction
• C) strengthening relationships with suppliers who are also customers
• D) continuous quality improvement
• E) strong leadership skills

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Definitions:

Payments

Transactions made to fulfill obligations, such as bills, loans, or purchases.

Balance

The amount of money held in a financial account, calculated as the funds deposited minus any withdrawals or expenditures.

Compounded Monthly

A method where interest is calculated and added to the principal sum every month, leading to interest on interest.

RRSP

For Canadians, both working and self-employed, the Registered Retirement Savings Plan offers a platform for saving and investing towards retirement.