Clarke Tools, Concerned About Its Loss of Market Share in Previous

question 103

Multiple Choice

Clarke Tools, concerned about its loss of market share in previous years, has recently implemented several programs to encourage prompt and courteous customer service, employee self-management, and better coordination with suppliers. Clarke Tools is making an effort to achieve

• A) a quality concern focus.
• B) total quality management.
• C) total quality commitment.
• D) total quality development.
• E) quality improvement planning.

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Definitions:

Total Institutions

are places of residence and work where large numbers of individuals are cut off from wider society for a considerable period, leading lives enclosed and regulated by the institution.

Resocialization

The process by which individuals learn new norms, values, attitudes, and behaviors to adapt to a new social role or environment.

Initiation Rites

These are ceremonial events or rituals that mark the admission of an individual into a new status or community, often involving tests or tasks to be completed.

Freud

Sigmund Freud was an Austrian neurologist and the founder of psychoanalysis, a clinical method for treating psychopathology through dialogue between a patient and a psychoanalyst.