"Face-Work" Refers to

question 10

Multiple Choice

"Face-work" refers to

• A)smiling at customers.
• B)emotional control in dealing with customers.
• C)grooming standards for hair and make-up.
• D)reducing the stigma felt by service workers.
• E)reducing the "loss of face" experienced by welfare clients.

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Definitions:

Feeling

A complex psychological state that involves physiological and cognitive components in response to stimuli or internal thoughts.

Intuition

Rapidly formed judgments based on “gut feelings” or “instincts.”

Attitudes

Psychological tendencies expressed by evaluating a particular entity with some degree of favor or disfavor.

Stereotypes

Widely shared beliefs about the characteristic traits, attitudes, and behaviors of members of various social groups (racial, ethnic, or religious), including the assumption that the members of such groups are usually all alike.