Programming and Managing Emotional Responses to the Customers Is Called

question 35

Multiple Choice

Programming and managing emotional responses to the customers is called:

• A)routinization.
• B)tertiarization.
• C)face-work.
• D)sectoral transformation.
• E)burnout.

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Definitions:

Standard Deviations

It is a statistic that quantifies the dispersion or spread of a dataset relative to its mean, indicating how spread out the data points are.

Observations

The collection of data or information obtained through watching, measuring, or recording something.

Coefficient Of Kurtosis

A statistical measure that describes the shape of a distribution's tails in relation to a normal distribution.

Dispersion

A measure of the spread of a distribution, indicating how far the data points are from the mean.