A Service Interaction Is Most Likely to Be Sexualized When

question 2

Multiple Choice

A service interaction is most likely to be sexualized when:

• A)the service provider is a woman, and she does emotion work.
• B)the service provider is a minority-group member, and the interaction is face-to-face.
• C)the interaction is routinized and the industry is bureaucratized.
• D)the interaction is in the retail apparel industry.
• E)the interaction is in a low-paying industry.

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Definitions:

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British North America Act

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