All of the Following EXCEPT _____ Are Transaction Services That

question 12

Multiple Choice

All of the following EXCEPT _____ are transaction services that retailers should offer customers.

• A) check cashing
• B) personal selling
• C) gift cards
• D) layaway
• E) complaint handling

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Definitions:

Responsibility

The state or fact of having a duty to deal with something or of having control over someone.

Control

The power to influence or direct people's behavior or the course of events.

Responsibility

The obligation to carry out duties or tasks effectively and to be accountable for the outcomes of one’s actions.

Absenteeism

The habit or tendency of an employee to be absent from work more frequently than what is deemed acceptable, affecting productivity and morale.