High-Quality Service Is Service That Meets or Exceeds Customers' Expectations

question 58

True/False

High-quality service is service that meets or exceeds customers' expectations.

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Definitions:

Outcome

The result or effect of an action, situation, or event.

Confidentiality

The ethical principle that mandates not sharing private information about a client without their consent.

Process Evaluation

An assessment technique used to monitor and document the planning, implementation, and utility of a project or intervention, focusing on the "how" and "why" it operates.

Group Members

Individuals who belong to a specific group or team, sharing a common purpose or goal.