________ Rely on External Validation of Quality Programs

question 33

Multiple Choice

________ rely on external validation of quality programs.

• A) Generic filters
• B) Sole-source filters
• C) Aggregate filters
• D) Constricted filters
• E) Extrinsic filters

Recognize the elements and strategies of persuasion.

Distinguish between verbal and nonverbal forms of communication.

Understand the role of audience analysis in improving communication effectiveness.

Differentiate between empathic listening and other forms of listening.

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Definitions:

Buyer-Seller Interaction

The communication and exchanges that occur between a buyer and a seller during the process of conducting a transaction.

Formula Sales Presentation

A structured and often scripted sales pitch that is used consistently across many potential customers.

Problem-Solution

A method that identifies an issue and then provides a way to resolve it, often used in sales, marketing, and product development.

Need-Satisfaction

A sales strategy that focuses on identifying and meeting the needs of the customer.