The Heterogeneous Nature of Services Means That ________

question 93

Multiple Choice

The heterogeneous nature of services means that ________.

• A) no two services are exactly the same
• B) they cannot be inventoried
• C) customers cannot be involved in the production of the service
• D) production and consumption of services occur simultaneously
• E) they cannot be carried in stock over long periods of time

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Definitions:

Pay Systems

Structures within an organization that determine how employees are compensated for their work, including wages, salaries, benefits, and incentives.

Escalator Clauses

Clauses in collective agreements that provide for quarterly cost-of-living adjustments in wages, basing the adjustments on changes in the consumer price index.

Cost of Living Adjustment

An increase in income or salary to counteract inflation, helping maintain employees' purchasing power.

Collective Agreements

Contracts made between employers and a group of employees, often represented by a union, that establish terms of employment, working conditions, and wages.