Which of the Following Statements Is True

question 82

Multiple Choice

Which of the following statements is true?

• A) Tangible service attributes cannot be inventoried or carried in stock over long periods of time.
• B) The homogeneous nature of services means that no two services are exactly the same.
• C) Production and consumption of services often occur simultaneously.
• D) Customers cannot exert control over the service provider to achieve customization.
• E) Customers tend to be more involved in the production of goods than in the production of services.

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Definitions:

Datum Surface

A reference surface or point from which measurements are taken to ensure parts are manufactured, or assembled correctly.

Flat Surface

A surface that has a continuous planar extension in which any two points can be joined by a straight line that lies entirely in the surface.

Gage

A measurement or inspection tool used to verify the conformity of parts to specified tolerances or dimensions.

Cutting-Plane

An imaginary plane where an object is cut to study its interior structure in engineering and architectural drawings.