The Two Parts of the SERVQUAL Survey Are ________

question 57

Multiple Choice

The two parts of the SERVQUAL survey are ________.

• A) customer expectations and customer perceptions
• B) service quality and product quality
• C) product integrity and customer service
• D) services liability and manufacturing liability
• E) service vision and high standards

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Definitions:

Egoistic

Pertaining to or thinking only of oneself, without regard for the feelings or desires of others; self-centered.

Friendship

A mutual bond between two or more individuals, characterized by affection, respect, loyalty, and healthy communication.

School Phobia

An intense fear or anxiety related to attending school, often leading to significant school avoidance.

Antidepressant Medication

A category of drugs designed to improve symptoms of depression by altering brain chemistry.