Gap 4 Shows the Difference Between ________

question 56

Multiple Choice

Gap 4 shows the difference between ________.

• A) service delivery and external communications to customers
• B) management perceptions of customer expectations and expected service
• C) service delivery and service quality specifications
• D) expected service and perceived service
• E) service quality specifications and management perceptions of customer expectations

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Definitions:

Functional Currency

The main form of money used in the most significant economic setting where a business functions, utilized for its financial statements.

Exchange Rates

The value of one currency for the purpose of conversion to another, determining how much foreign currency can be obtained with a specific amount of domestic currency.

Operating Expense

Costs associated with the day-to-day operations of a business, excluding costs related to production or direct operations.

Hedging Transactions

Financial strategies used by companies to protect against potential losses caused by fluctuations in market prices, interest rates, or currency exchange rates.