Which of the Following Determinants of Service Quality Involves Trustworthiness

question 59

Multiple Choice

Which of the following determinants of service quality involves trustworthiness, believability, honesty, and having the customer's best interests at heart?

• A) reliability
• B) responsiveness
• C) competence
• D) credibility
• E) courtesy

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Definitions:

Stepparents

Individuals who become parents through marriage, partnering with someone who already has children from a previous relationship.

Awareness

The knowledge or perception of a situation or fact, often leading to an informed understanding.

Immersion

The act of engaging deeply or completely in a physical or intellectual activity.

Cumulative Effects Hypothesis

The theory that the impact of multiple stressors or disadvantages accumulates over time, leading to more significant negative effects on an individual's health or well-being than any single factor alone.