A university administered the SERVQUAL survey to its customers as a way to assess its current position in the market. On the basis of 80 responses, the following averages were computed for the tangibles construct. 
What is the difference for the tangibles dimension?
Definitions:
Mosaic Law
A collection of laws, moral codes, and religious instructions attributed to Moses in the Jewish and Christian traditions, forming the basis of biblical law.
Koran
The holy book of Islam, believed to be the word of God (Allah) as revealed to the Prophet Muhammad.
Interest
The cost of borrowed funds.
Fortune 500
An annual list compiled and published by Fortune magazine that ranks 500 of the largest U.S. corporations by total revenue for their respective fiscal years.
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