The SERVQUAL Instrument Is Useful for Performing Gap Analysis

question 55

True/False

The SERVQUAL instrument is useful for performing gap analysis.

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Definitions:

Brainstorming

Brainstorming is a creative group problem-solving and idea-generating technique aiming to find a conclusion for a specific problem by gathering a list of ideas spontaneously contributed by its members.

Brainstorming

A creative group activity aimed at generating ideas and solutions through spontaneous and unrestrained discussion.

Art Galleries

Spaces or venues that display and often sell artworks, such as paintings, sculptures, and photographs to the public.

Subway

Subway refers to an underground rapid transit system used in cities for mass transportation of people.