Which of the Following Best Defines the Back Office in a Service

question 99

Multiple Choice

Which of the following best defines the back office in a service blueprint?

• A) the area in the firm where the majority of the work is done
• B) the portion of the firm's activities that the customer cannot see but are necessary to perform
• C) the portion of the firm's activities that the customer can see
• D) the area in the firm where the majority of the profitability is generated
• E) the area in the firm where the employees plan quality initiatives

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Definitions:

Steve Wozniak

Co-founder of Apple Inc., known for his contributions to the development of the personal computer in the late 1970s and early 1980s.

Programming Language

A formal language comprising a set of instructions that produce various kinds of output, used by programmers to develop software programs, scripts, or other sets of instructions for computers to execute.

Analytical Engine

An early mechanical general-purpose computer concept devised by Charles Babbage in the 19th century, designed to perform any calculation or mathematical operation.

MS-DOS

Microsoft Disk Operating System, an early command-line operating system for IBM PC-compatible computers.