The Package of Tangibles That Define a Service and Intangibles

question 61

Multiple Choice

The package of tangibles that define a service and intangibles that make up a service is referred to as a(n) ________.

• A) quality output package
• B) internal services package
• C) service vision package
• D) fail-safe package
• E) customer benefits package

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Definitions:

Management Rights

The authority and powers held by managers and employers to make decisions about operating their businesses.

Articles Of Partnership

A written agreement between partners setting out the terms and conditions of their partnership business.

Management Rights

Refer to the prerogatives and powers reserved by the management to operate and control a business, including making decisions on hiring, work assignments, and business operations.

Voting Rights

The entitlement of shareholders or members of an organization to vote on matters affecting the governance of the entity.