Customer Focus Involves Developing an Internal Environment Conducive to Full

question 54

True/False

Customer focus involves developing an internal environment conducive to full participation and personal growth, including human resources development.

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Definitions:

Minority/Majority Relations

The interactions and relationships between groups of smaller and larger proportions within a population, often focusing on issues of power, discrimination, and social justice.

Minority Groups

Demographic groups that are smaller in numbers within a larger society and may be marginalized, discriminated against, or hold less power.

Dominant Group

A social group that possesses the greatest power, resources, and social status in a particular context, often setting norms and expectations for the society.

Prejudices

Preconceived opinions that are not based on reason or actual experience, often manifesting as an unfounded dislike or preference.