What Are the Three Phases of Customer-Relationship Management

question 12

Multiple Choice

What are the three phases of customer-relationship management?

• A) satisfaction, feedback, and retention
• B) satisfaction, acquisition, and transition
• C) response, feedback, and enhancement
• D) acquisition, retention, and enhancement
• E) response, transition, and acquisition

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Definitions:

Registry System

A system for recording information and transactions, typically for assets like land, vehicles, or intellectual property.

Search Of Title

The process of examining public records to confirm a property's legal ownership and find out what claims or liens are on the property.

Joint Tenant

A form of co-ownership of property where two or more individuals hold equal shares and rights in the property, and upon the death of one owner, their share automatically transfers to the surviving co-owner(s).

Mortgage

A mortgage is a legal agreement by which a bank or creditor lends money at interest in exchange for taking the title of the debtor's property, with the condition that the conveyance of title becomes void upon the payment of the debt.