The RC and More Superstore Decides to Track Customer Complaints

question 26

Multiple Choice

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows: If they construct a Pareto chart, what is the cumulative percentage of the two left most bars?

• A)12%
• B)27%
• C)40%
• D)60%
• E)71%

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Definitions:

Improve

To make or become better in quality, skill, or condition.

Confound

To cause confusion or mix something up, making it difficult to distinguish separate elements.

Efficacy

The ability to produce a desired or intended result.

Self-Ratings

Individual assessments of their own abilities, characteristics, or feelings often used in psychological research or self-evaluation.