In the Context of Service Quality, ________ Include the Physical

question 81

Multiple Choice

In the context of service quality, ________ include the physical appearance of the service facility, the equipment, the personnel, and the communication materials.

• A) intangibles
• B) logistics
• C) features
• D) tangibles
• E) aesthetics

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Definitions:

Negative Self-Talk

The practice of habitually responding to one's own achievements and mishaps with criticism and pessimism.

Emotional Problems

Difficulties related to managing and expressing feelings that affect a person's mental health.

Negative Self-Talk

Negative self-talk refers to the inner dialogue that brings down personal abilities or self-worth, often leading to decreased motivation and negative outcomes.

Positive Self-Talk

The practice of making affirmative or supportive statements to oneself, often aimed at boosting confidence or morale.