If You Select a Physician Based Solely on Reputation, You

question 46

Multiple Choice

If you select a physician based solely on reputation, you are basing your decision on which of the following dimensions of service quality?

• A) responsiveness
• B) empathy
• C) service reliability
• D) assurance
• E) tangibles

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Definitions:

Government Spending

Expenditures made by public authorities on goods, services, and public works, which can influence economic activity.

Defensive Industry

Industries that are relatively unaffected by economic cycles and fluctuations, such as utilities and consumer staples, because their products are always in demand.

Automobile Industry

A global sector that involves the design, development, manufacturing, marketing, and selling of motor vehicles.

Food Industry

The sector that covers the processing, preparation, and distribution of food products from agricultural production to consumers.