Bettina Would Like to Improve the Quality of the Dining

question 37

Multiple Choice

Bettina would like to improve the quality of the dining experience in her café.To achieve this, Bettina's efforts should begin with a focus on:

• A)customers.
• B)employees.
• C)management.
• D)operations.

---

Definitions:

Behaviourally Targeted

Advertising or marketing strategy that uses individuals' behavior, such as their web browsing activities, to tailor ads specifically to them.

Attractive Features

Characteristics or aspects of a product, service, or person that make them appealing to potential customers or audiences.

Idea

A thought, concept, or notion that exists within the mind as a result of mental understanding, thinking, or creativity.

Product

Any good, service, or idea that can be offered to a market to satisfy a want or need.