Media Publications, Public Records, and Directories Are Sources of

question 44

Multiple Choice

Media publications, public records, and directories are sources of

• A) impersonal referrals.
• B) marketer-initiated contacts.
• C) personal referrals.
• D) customer-initiated contacts.

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Definitions:

Barriers to Good Listening

Factors that interfere with the ability to accurately receive and interpret messages during the communication process, such as noise, distractions, biases, or lack of interest.

Listening Barriers

Factors that prevent effective absorption, understanding, or response to spoken messages.

Guidelines for Listening

Standards or principles designed to improve active and effective listening skills in various communication contexts.

Effective Listening

The skill of actively paying attention, understanding, responding, and retaining what is being communicated.