To Establish an Effective Customer Service Programme, What Should Be

question 79

Multiple Choice

To establish an effective customer service programme, what should be completed first?

• A)Customer service quotient.
• B)Mystery shopper visit.
• C)Survey on customer attitudes.
• D)Jezek's Zone analysis.

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Definitions:

Strong Form

A hypothesis suggesting that market prices fully reflect all information, both public and private, implying no one can consistently achieve higher returns.

Market Efficiency

A concept that describes how well prices in financial markets reflect all available and relevant information.

Insider Information

Private knowledge about a public company that could provide a financial advantage in the stock market if it were made public.

Insider Trading

The illegal practice of trading on the stock exchange to one's own advantage through having access to confidential information.