Match the Term with Its Definition

question 3

Essay

Match the term with its definition.
a.Attitude
b.Culture
c.Customer experience management
d.Customer lifetime value
e.Customer relationship management
f.Motivations
g.Needs
h.Opinion leader
i.Perception
j.Perceptual categorisation
k.Reference group
l.Social classes
-Behavioural patterns and values that characterise a group of consumers in a target market.

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Definitions:

Psychosocial Variables

Factors that involve both psychological and social aspects influencing individual behavior and well-being.

Autonomic Nervous System

Part of the nervous system that controls involuntary bodily functions, including heart rate, digestion, and respiratory rate.

Endocrine System

A network of glands that produce and release hormones into the bloodstream to control many bodily functions, including growth, metabolism, and mood.

Adrenocorticotropic Hormone

A hormone produced by the pituitary gland that stimulates the adrenal glands to release cortisol, involved in stress response and regulation of some metabolic processes.