TABLE 7-1 The Manager of the Customer Service Division of a Major

question 169

Multiple Choice

TABLE 7-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a DVD player made by the company over the past 12 months are satisfied with their products.
-Referring to Table 7-1, which of the following questions in the survey will NOT likely induce a measurement error?

• A) How many times have you illegally copied copyrighted sporting events?
• B) What is your exact annual income?
• C) How many times have you brought the DVD player back for service?
• D) How many times have you failed to set the time on the DVD player?

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Definitions:

Strategic Initiatives

High-level plans or actions aimed at achieving important goals or objectives within an organization's overall strategy.

Lean Principles

Principles associated with the lean enterprise that include reducing inventory, reducing lead time, reducing setup time, product-/customer-oriented layouts, employee involvement, pull scheduling, zero defects, and supply chain management.

Unexpected Downtime

Unplanned or unforeseen interruptions in a system's or facility's operations, leading to temporary cessation of services or production.

Unreliable Processes

Procedures or systems that fail to consistently perform to their designed specifications or standards, leading to errors, defects, or inefficiencies.