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TABLE 7-7 Online Customer Service Is a Key Element to Successful Online

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TABLE 7-7
Online customer service is a key element to successful online retailing. According to a marketing survey, 37.5% of online customers take advantage of the online customer service. Random samples of 200 customers are selected.
-Referring to Table 7-7, ________ % of the samples are likely to have between 35% and 40% who take advantage of online customer service.

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Definitions:

HR Competency

Refers to the crucial skills, behaviors, and abilities that HR professionals must possess to effectively contribute to the organization's success.

Human Capital

The capabilities, insights, and background held by either an individual or a collective, regarded in relation to their economic or strategic value to a company or a state.

Business Strategy

A plan of action designed to achieve a long-term or overall aim and to secure a competitive position in the market.

Team Learning

The interaction of individual ideas and efforts toward a team objective that results in outcomes that exceed the capabilities of any individual on the team.

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