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TABLE 7-7
Online customer service is a key element to successful online retailing. According to a marketing survey, 37.5% of online customers take advantage of the online customer service. Random samples of 200 customers are selected.
-Referring to Table 7-7, 95% of the samples proportions symmetrically around the population proportion will have between ________ % and ________ % of the customers who take advantage of online customer service.
Loose Cultures
Societal or organizational systems characterized by flexible norms and behaviors, where deviations from the norm are more tolerated.
Social Norms
The accepted behaviors, conventions, and standards within a society or group.
Power Distance
A cultural dimension that describes the extent to which individuals in a society accept that power is distributed unequally.
High-Power-Distance Cultures
Cultures in which there is a great deal of acceptance and expectation of unequal power distribution among people, institutions, and organizations.
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