Examlex

Solved

TABLE 10-13 The Amount of Time Required to Reach a Customer Service

question 219

Multiple Choice

TABLE 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Microsoft Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.
TABLE 10-13 The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Microsoft Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.    -Referring to Table 10-13, state the null and alternative hypotheses for testing if there is evidence of a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels. A)  H₀: σ₁² - σ₂² ≥ 0 versus H₁: σ₁² - σ₂² < 0 B)  H₀: σ₁² - σ₂² ≤ 0 versus H₁: σ₁² - σ₂² > 0 C)  H₀: σ₁² - σ₂² = 0 versus H₁: σ₁² - σ₂² ≠ 0 D)  H₀: σ₁² - σ₂² ≠ 0 versus H₁: σ₁² - σ₂² = 0
-Referring to Table 10-13, state the null and alternative hypotheses for testing if there is evidence of a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels.


Definitions:

International Monetary Fund

An international financial institution created in 1945 to promote global monetary cooperation, secure financial stability, facilitate international trade, and reduce poverty worldwide.

World Bank

A worldwide finance institution that provides funding and grants to underprivileged countries' governments to help finance capital projects.

World Trade Organization

An international organization that regulates international trade with the aim of ensuring that trade flows as smoothly, predictably, and freely as possible between nations.

Rich Benefits

Substantial or generous advantages or profits gained from a particular situation, occupation, or activity.

Related Questions