According to Research, When Will Your Employees Be MOST Likely

question 153

Multiple Choice

According to research, when will your employees be MOST likely to help one another out and speak well of their jobs?

• A) When they think that the rules at work are fair and respectful
• B) When they think that they are being paid more than other people (regardless of how much they are actually making)
• C) When they think that they are being paid a lot (regardless of what other people are making)
• D) When they think that they are less skilled/capable than their fellow employees

Understand the role of various communication methods in enhancing customer service and CRM.

Identify customer service objectives and strategies to improve customer satisfaction and loyalty.

Understand the importance of employee empowerment in improving customer service.

Recognize the use of technology in tracking and analyzing customer behaviors and preferences.

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Definitions:

Professional Image

The perception or impression of an individual formed by their appearance, behavior, and communication in a professional setting, influencing how they are regarded by colleagues and clients.

Client's Needs

The requirements or services necessary to ensure the well-being and satisfaction of a client, often assessed in professional settings.

Fatigue Related

Pertaining to or caused by tiredness, which can be a symptom of various medical conditions or a result of physical or mental exertion.

Depression

A mental health disorder characterized by persistently depressed mood or loss of interest in activities, causing significant impairment in daily life.