Lungi and Aza Are Talking About Welfare Issues in South

question 146

Multiple Choice

Lungi and Aza are talking about welfare issues in South Africa.Lungi is very passionate about the issue, and makes strong statements about her views.Aza later e-mails Lungi an article which contains some information that is consistent with Lungi's views, as well as some information that is inconsistent with Lungi's views.Lungi chooses to believe the consistent information but discounts the inconsistent information.As a matter of fact, after reading the article and thinking about the data it contained - even though these data were mixed - Lungi actually feels even more passionate and more strongly about her position.This is an example of ____.

• A)anchoring and adjustment
• B)informational influence
• C)attitude polarisation
• D)cognitive coping

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Definitions:

Freezing Stage

A phase in the change management process where old behaviors are stopped or stabilized to prepare for new changes.

Shared Understanding

A mutual agreement and comprehension among members of a group or organization regarding objectives, processes, and strategies.

Stakeholders

Individuals or groups that have an interest or stake in the outcome of a project, decision, or organization.

Mental Model Learning

Mental model learning involves adjusting and refining the internal representations or frameworks that individuals use to understand the world, solve problems, and make decisions.