When Using the Balanced Scorecard to Monitor Performance, the Internal

question 83

Multiple Choice

When using the balanced scorecard to monitor performance, the internal business processes perspective answers which of the following questions?

• A)Are we developing employees and providing technologies that facilitate change and improvement?
• B)Are we improving our business processes in order to deliver maximum value to our customers?
• C)Are we meeting our stakeholders' expectations?
• D)Are we growing in a manner to be competitive in the industry?

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Definitions:

Federal Budget Deficit

The financial situation that occurs when a government spends more money than it receives in revenue, typically measured over a fiscal year.

Fiscal Policy

The use of government spending and taxation to influence the economy, including efforts to adjust the level of aggregate demand through public expenditure and taxation rates.

National Debt

The full amount of capital that a country's political authority has borrowed through a range of means.

Economic Growth

An increase in the production of goods and services in an economy over a period, often measured by GDP growth.