A Store Manager of a Large Grocery Chain Made a Verbal

question 29

Multiple Choice

A store manager of a large grocery chain made a verbal offer to compensate a customer for a serious hand injury requiring medical attention.Even though the store manager's offer was refused,he was seriously reprimanded by the vice president of the legal risk department.Which of the following likely held the greatest significance with regard to the vice president's concern?

• A) an objective to pay as small a settlement as possible
• B) a need to clarify the situation before entering negotiations
• C) the primary goal of reaching a fair and acceptable outcome
• D) negotiating could imperil risk insurance coverage