According to Armand Fiegenbaum, _____ Is Defined as the Total

question 39

Multiple Choice

According to Armand Fiegenbaum, _____ is defined as the total composite of product and service characteristics of marketing, engineering, manufacturing, and maintenance through which the product or service in use will meet or exceed the expectations of the customer.

• A)productivity
• B)process capability
• C)zero defects
• D)quality
• E)supply base optimization

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Definitions:

Theoretically Diverse

Referring to an approach or perspective that integrates and acknowledges a variety of theoretical frameworks or explanations.

Theoretically Consistent

Refers to a concept, idea, or hypothesis that aligns with the principles and assumptions of a particular theory or framework.

Heredity

The passing on of physical or mental characteristics genetically from one generation to another.

Behaviour

The actions or reactions of an individual or system in response to external or internal stimuli.