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According to Armand Fiegenbaum, _____ Is Defined as the Total

question 39

Multiple Choice

According to Armand Fiegenbaum, _____ is defined as the total composite of product and service characteristics of marketing, engineering, manufacturing, and maintenance through which the product or service in use will meet or exceed the expectations of the customer.


Definitions:

Replication

The process of repeating a research study or experiment to verify its findings or to ensure its accuracy.

Experimental Procedure

A specific set of steps in scientific research designed to test a hypothesis under controlled conditions.

Debriefing

A step at the end of an experiment in which the researcher explains the study’s purpose and design to each participant and undoes any manipulations to participants’ beliefs or state.

Hidden Manipulation

Hidden manipulation involves discreet or covert actions aimed at controlling or influencing others without their conscious awareness.

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