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All of the following are examples of elements that must be part of an environmental management system required by the ISO 14000 certification process except _____.
Interviewing Clients
The process of asking clients targeted questions to gather information for a variety of purposes such as service improvement or needs assessment.
Pre-Reading
Pre-reading refers to the activities or strategies employed before reading a text, aiming to enhance understanding and retention of material.
Identifying Texts
The process of recognizing and understanding different types of texts or writings.
Scanning Headings
The act of quickly looking over the headings or titles in a document to grasp the main topics or organize content.
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