Asking Questions Like "What Has Caused the Problem?" and "How

question 14

Essay

Asking questions like "What has caused the problem?" and "How serious is the problem?" assists in the fourth step in the change process, whioch is called problem __________.

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Definitions:

Nonverbal Communication

The process of conveying a message without the use of words; includes gestures, body language, facial expressions, and tone of voice.

Intensity

The degree of strength, force, or energy with which an action is performed or an attribute is possessed.

Rumor Mill

A gossip network that produces mostly false information.

Grapevine

An informal communication network within an organization, spreading information through personal contact and gossip.