​Match Each of the Following Descriptions with the Type of Communication

question 62

Multiple Choice

​Match each of the following descriptions with the type of communication noise it most clearly illustrates.
-semantics

• A)Harry says to Sally, "They say girls like a guy with a sense of humor, but that's a lie.I'm hilarious, yet girls never want to date me." Sally, a logician, laughs and says, "It's not a lie; you're just confusing necessity with sufficiency." Harry doesn't understand what she means.
• B)Oscar writes his friend an email, but the internet crashes just as he's about to send it.
• C)Harriet texts Agnes, "Where are we meeting them for dinner?" Agnes texts back, "At the Takara." But there are two Takaras in town, so Harriet still doesn't know where to go.
• D)Tom told Lily he'd send her the report by end of day Thursday.To Lily, "by end of day" means by the end of the working day, but to Tom, it means "by 11:59 pm." When Tom is still working on the report at 7pm on Thursday, he thinks he's ahead of schedule, whereas Lily already thinks he failed to come through.

Identify the constructive nature of complaints in a business context.

Understand the importance of being perceived as a customer-focused business through careful listening to complaints.

Learn the role of building meaningful relationships with customers in encouraging repeat business.

Recognize the necessity of adhering to professionalism and ethics in customer service.

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Definitions:

ICD-10-CM Manual

A medical classification list by the World Health Organization for coding diseases, symptoms, and procedures.

Eponym

A condition named after a person.

Code Category

A classification system used to organize and retrieve structured information, often in databases or coding systems.

Eponym

A term or name derived from the name of a person, whether real or fictional, often used in medicine, science, and other fields to commemorate discoverers or inventors.