Would Others Behave Similarly in the Same Situation, or Receive

question 112

Multiple Choice

Would others behave similarly in the same situation, or receive the same outcome? This question refers to the concept of _____________.

• A) attribution
• B) distinctiveness
• C) consensus
• D) consistency
• E) congruence

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Definitions:

Iterative

A process characterized by repeating cycles of operations or stages with the aim of refining and improving a product or outcome with each iteration.

CRM Process

The strategies and technologies used by companies to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving customer relationships.

Described

The act of giving a detailed account or explanation of something verbally or in writing.

CRM Data

Information collected and managed through Customer Relationship Management systems, including personal details, purchase history, and interactions of clients.