Deming Felt That, When Things Go Wrong, There Is a 94

question 1

Multiple Choice

Deming felt that, when things go wrong, there is a 94 per cent chance that the __________ rather than the __________ is the cause.

• A) user, technology
• B) technology, user
• C) system, worker
• D) worker, system
• E) organisation, environment

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Definitions:

Illness Anxiety Disorder

A mental disorder characterized by excessive worry about having a serious illness despite having minimal or no medical symptoms.

Somatic Symptoms

Physical symptoms that can occur with many mental health conditions and involve bodily sensations or pain that have no identifiable physical cause.

Seeking Treatment

The process of recognizing the need for help with mental, emotional, or physical health issues and taking steps to receive care.

Chronic Insomniacs

Individuals who experience ongoing difficulties falling asleep, staying asleep, or getting restorative sleep, significantly affecting their daily life.