Match the Weakness of Approach with the Quality Guru

question 1

Multiple Choice

Match the weakness of approach with the quality guru. This approach is difficult to apply where performance is difficult to measure, e.g. the service sector.

• A) Feigenbaum
• B) Deming
• C) Juran
• D) Ishikawa
• E) Taguchi
• F) Crosby

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Definitions:

Income Elasticity

A measure of how much the demand for a product changes in response to a change in consumers' income.

Demand

The total quantity of a good or service that consumers are willing and able to purchase at a given price level in a given market.

Health Care

The preservation or enhancement of well-being through the avoidance, identification, management, recuperation, or healing of diseases, ailments, injuries, and other physical and mental conditions in individuals.

Price Elasticity

A measure of the sensitivity of the quantity demanded or supplied of a good to a change in its price.