At the End of a Service, Staff May Formally or Informally

question 27

Multiple Choice

At the end of a service, staff may formally or informally check that the service has been satisfactory and try to solicit problems as well as compliments. This is an example of:

• A) Feedback sheets
• B) Focus groups
• C) Questionnaires
• D) Point of departure interviews

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Definitions:

Sample Mean

The average of all the data points in a sample set from a population.

Squared Deviations

The squares of the differences between each value in a set and the mean of the set, used in various statistical computations including variance.

Standard Deviation

An indicator that evaluates the degree of scatter or inconsistency in a dataset in relation to its mean.

Salespersons

Individuals who are employed to sell products or services to customers, often working on commission.